The Hunter Douglas® Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing and living with your window fashion products. If you are not thoroughly satisfied, simply contact Hunter Douglas Inc. at 1-800-789-0331 or contact us by email. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty, applicable for U.S. customers only, as described below.
(By a Lifetime Limited Warranty)
Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below)
All internal mechanisms.
Components and brackets.
Operational cords for a full 7 years from the date of purchase.
Repairs and/or replacements will be made with like or similar parts or products.
Hunter Douglas motorization components are covered for 5 years from the date of purchase.
(By a Lifetime Limited Warranty)
Any conditions caused by normal wear and tear.
Abuse, accidents, misuse or alterations to the product.
Exposure to the elements (sun damage, wind, water/ moisture) and discoloration or fading over time.
Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance.
Shipping charges, cost of removal and reinstallation.
To Obtain Warranty
1. Contact your original dealer (place of purchase) for warranty assistance.
2. If you are not the original owner, we may be able to provide you with repair parts and instructions free of charge. Visit our Parts Request form and submit your request to us or contact your local dealer for assistance. There will be costs associated with the repair. Visit our Dealer Locator to find an authorized dealer near you.
3. Contact Hunter Douglas Inc. at 1-800-789-0331 (9:00 AM - 8:00 PM EST) for technical support, certain parts free of charge, for assistance in obtaining warranty service or for further explanation of our warranty
Window Spaces helps our customers with the following product installations:.
Facts & Figures about the motorized Somfy Products we sell.
A trusted leader in the industry for 45 years, Somfy has manufactured over 110 million motors since 1980 for customers in more than 60 different countries creating a base of more than 270 million users worldwide.
With production capacity of approximately 70,000 motors a day, Somfy is the gold standard for quality and reliability in the industry with a product life expectancy of 10 years. Somfy proudly includes a 5-year full warranty on every product that bears its name.
100% of Somfy products are tested for quality in a 64,000 sq ft state-of-the art testing facility.
Somfy's ongoing success in natural light control automation is due to expertise in the industry, quality, innovative products and its commitment to customer service.
Our work is good. We promise. And stand behind that promise, we want you to know that we back our work with a satisfaction guarantee. We won't stop working until you like what we've done.
All of our products have a limited lifetime warranty and 30 day service warranty.
Starting a new project and looking for inspiration? You're in the right place.
We've got all your needs covered: from new construction to residential remodels, to damage or repairs and everything in between. Don't hesitate to ask us any question or explain our products features and benefits.
All of our staff are friendly and knowledgeable because we know what it's like to be in your shoes. We want you to know just how special you and your project are to us, so we do our very best to ensure that you and your needs always come first. We even have a complimentary estimate where we'll come out to you!
We handle the measuring of your windows, shipping product directly to you in a timely manner and professional installation.